FAQ
Frequently Asked Questions (FAQ)
Welcome to the CheersWeWin FAQ page! Here, you'll find answers to some of the most common questions about our products and services. If you need further assistance, feel free to reach out to our customer service team.
1. What products does CheersWeWin sell?
CheersWeWin specializes in high-quality bracelets, each crafted with care to blend cultural significance with modern design. Our bracelets are available in a variety of styles, each designed to carry unique meanings and energy. We also have other accessories available, such as car charms, bags, pendants etc.
2. Do you offer personalized services?
Yes, in addition to our bracelets and accessories, we also offer a series of personalized services including fortune-telling and FengShui consultations, cultural art lessons etc. These services are designed to help you navigate life’s challenges with clarity and insight. Please visit our respective collection pages for more details.
3. How do I place an order?
Placing an order with us is easy! Simply browse our collections, select the products you’d like to purchase, and proceed to checkout. You’ll be asked to provide your shipping details and payment information to complete the order.
4. How long will it take for my order to arrive?
Orders typically ship within 3 business days after payment is processed. Delivery times may vary depending on your location and the shipping method selected. You will receive a tracking number once your order has shipped.
5. Do you offer free shipping?
Yes, we offer free economy shipping on orders over $30. For orders below that amount, shipping fees will be calculated at checkout based on your location.
6. Can I return or exchange an item?
Yes, we offer a 30-day return policy (except for consecrated products). You can return items that are in new, unused condition with all original packaging and tags within 30 days of receiving your order. For more details, please refer to our Return and Refund Policy.
7. What should I do if I receive a damaged or defective product?
If your product is damaged or defective upon arrival, please contact us immediately. We will arrange for a replacement or issue a full refund, depending on the situation.
8. Do you accept international orders?
Yes, we do offer international shipping. Shipping rates and delivery times will vary depending on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.
9. Can I send a gift to someone?
Yes! During checkout, you can make a note to ask us to send your order as a gift. You can also include a personalized message, and we’ll make sure to exclude the pricing details.
10. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can reach us via email at info@cheerswewin.com